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Terms and Conditions

1. Detailed description of goods and/or services

Lapithos Olive Growers is a business in the Agricultural industry that grows its own olives on its farm in Scherpenheuwel, South Africa. The olives are used to create olive related products such as table olives, extra virgin olive oil, and flavoured extra virgin olive oil.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by way of e-mail. Shipping is done via FastWay couriers, and shipping costs are always added to the total cost of an order before check-out. The official FastWay couriers shipping calculator is used to calculate shipping costs based on the contents of the order, and the delivery address. If after the order has been placed it is found that the shipping was calculated incorrectly, Lapithos will inform the client of the error, and the client will have the option of either changing the payment amount to the correct amount, or cancel the order and get a full refund.

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and refunds policy

The provision of goods and services by Lapithos Olive Growers is subject to availability. In cases of unavailability, Lapithos Olive Growers will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5 % administration fee.

Due to the nature of the goods sold, no refunds will be done on goods that have been opened.

5. Customer privacy policy

Lapithos Olive Growers shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 

6. Payment options accepted

Payment may be made via Visa and MasterCard.

7. Card acquiring and security

Card transactions will be acquired for Lapithos Olive Gorwers via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details seperate from card details

Customer details will be stored by Lapithos Olive Growers separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Mechant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Lapithos Olive Growers takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Lapithos Olive Growers chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Lapithos Olive Growers may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Lapithos Olive Growers based in South Africa trading as Lapithos, which is a partnership between owners Alexis Johan Kearney and Mark Kapnoudhis

14. Lapithos Olive Growers contact details

Company Physical Address: Lapithos Olive Growers, Scherpenheuwel, Breede River Valley, Western Cape, South Africa

Email: lapithos.olives@gmail.com

Telephone: 083 310 6467